self service kiosk system

What is MAXIMUS KSHAN?

MAXIMUS KSHAN is a self-service kiosk solution for different industry i.e. Banking and Non-Banking to deliver different services to customer. It is a tested and proven solution, built on a solid switching MAXIMUS framework and takes care of Kiosk Management and Remote Monitoring. It facilitates self-service solution to digitize financial and non-financial banking services and information displays on kiosks.

MAXIMUS KSHAN covers a wide range of digital banking use cases/services such as passbook printing, cheque deposit, cash deposit, Bill payment, Premium Payment, Account Opening, Card Dispensing, Queue Management, and caters to different customer segments, such as banks, insurance companies, corporates, retail, NBFCs and others.

How it works

1

MAXIMUS KSHAN has four components.

  • Kiosk front-end application for user interface/customer interaction
  • Kiosk Agent - Client Application on each kiosk
  • Server application - for reporting and administration
  • Remote monitoring agent
2

The central server application is powerful and supports connectivity of a large number of kiosks. Sophisticated programming techniques have been used to regulate transaction queues and monitor the health status of the terminals.

3

KSHAN is designed keeping in mind the need for minimizing network traffic and maintaining session connectivity. Banks have started installing kiosks pan-India as part of DBU initiative.

4

Offers customers facilities such as cash/cheque deposit, passbook printing, balance enquiry, statement printing and request options.

5

It enhances customer convenience, extend transaction hours, and improve operational efficiency.

Benefits

  • Higher operational efficiency for banks and financial institutions
  • 24×7 self-service facility to customers
  • Expansion of customer touchpoints
  • Channel for disseminating advertorial and promotional information
  • Facility for generating business leads and product demand
  • Wide range of financial and non-financial transactions supported
  • Reduces dependence on brick-and-mortar establishments and human interface
self service kiosk system

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