MAXIMUS Monitoring Suite enables Banks and Managed Service Providers (MSPs) to centrally monitor terminal health, automate incident resolution, manage Electronic Journals and remotely distribute content while improving ATM cash availability through intelligent forecasting.
Monitor ATM availability, device health, transaction status and operational events from a centralized platform.
Automatically generate tickets, notify FLM & SLM teams and escalate unresolved incidents through configurable workflows.
Scheduled and manual EJ Pulling, image Pulling, screen distribution, remote shutdown & restart and patch updates.
Forecast ATM cash requirements and plan replenishment more efficiently to reduce cash-outs and emergency trips.
Designed for large and distributed ATM fleets, MAXIMUS Monitoring Suite provides centralized visibility across terminal health, incidents, devices, cash positions, Electronic Journals and support operations.
It enables banks and service providers to identify issues, coordinate field support faster and maintain SLAs.
Agent based & Switch feed
Generate alerts for device failures, cash position and operational exceptions.
Create, assign, escalate and close support tickets through automated & manual workflows.
Remotely pull EJs through automated or manual scheduler, image pulling, screen distribution, patching and restart or shutdown remotely.
Generating automated cash indents based on complex algorithms.
Access operational MIS, alert history and terminal performance insights.
Gain real-time visibility into ATM health and streamline the complete incident lifecycle—from alert generation and ticket creation to escalation, resolution and closure.
Centrally retrieve Electronic Journals and ATM images while securely managing remote diagnostics, file deployment and screen-content distribution across multi-vendor ATM networks.
Use transaction patterns and historical cash usage to forecast replenishment requirements, optimise cash holdings and improve ATM cash availability.
Quickly search, view and analyse Electronic Journal data to investigate ATM transactions, identify exceptions and support faster dispute and incident resolution across the network.
Maximise uptime and reduce out-of-service events.
Resolve issues quickly and minimise service impact.
Right cash at the right ATM at the right time.
Single view across terminals, teams and tools.
Track performance, SLAs and audit activities.
SSO – Ticketing, Forecasting & EJ Management
Ensure reliable ATM service for your customers.
Connect ATM operations with secure, real-time payment infrastructure for seamless transactions, greater availability and improved customer experience.
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